1. Refund, Return & Cancellation Policy

Last Updated: [11/17/25]

At SINKIN, every item is produced, handled, and packaged with care. Because many items are made-to-order, limited edition, or pre-order based, our return and cancellation options are structured to protect both our customers and our creative process.

Eligibility for Returns & Refunds
   •    Customers have 7 days from the date of delivery to request a return.
   •    Returns are only accepted for:
   •    Incorrect items received
   •    Damaged items upon arrival
   •    Manufacturing defects
   •    Items must be:
   •    Unworn
   •    Unwashed
   •    In original packaging
   •    Free of odors, stains, or alterations

Items NOT eligible for return or refund:
   •    Pre-orders
   •    Limited-release or made-to-order items
   •    Items purchased during sales/clearance
   •    Gift cards or digital products

Return Authorization (RMA) Process

To begin a return, email us at syncindrip@gmail.com with:
   1.    Full name
   2.    Order number
   3.    Photos of issue (if applicable)
   4.    Reason for return

If approved, you will receive an RMA Number and a return shipping address.
Returns sent without an RMA will not be accepted.

Refund Method

Once your return is received and inspected, refunds are issued within 5–7 business days via:
   •    Original payment method
   •    Store credit (optional)

Shipping fees are non-refundable, and customers are responsible for return shipping unless the return is due to our error.

Cancellations
   •    Orders may be canceled within 12 hours of purchase.
   •    Pre-orders cannot be canceled once production begins.

Chargebacks & Disputes

We encourage customers to contact us directly before filing any disputes. Our detailed return and fulfillment documentation helps ensure a smooth, fair resolution for both sides.

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2. Fulfillment & Shipping Policy

Last Updated: [Add Date]

At SINKIN, every order is prepared with care. Since many of our garments are produced in small batches, processing times may vary.

Processing Times
   •    In-stock items: 2–4 business days
   •    Pre-orders: Estimated ship window will be listed on the product page
   •    Made-to-order items: 7–14 business days (depending on volume)

You will receive:
   1.    Order confirmation email after purchase
   2.    Fulfillment update once your order is being prepared
   3.    Tracking information upon shipment

Shipping Methods

We currently offer:
   •    Local Delivery (select NYC areas)
   •    Local Pickup (schedule provided at checkout)
   •    Domestic Shipping within all 50 U.S. states
   •    Free shipping may apply depending on order type and promos.

Delivery Timeframes

Domestic U.S. orders typically arrive within:
   •    3–7 business days after shipment

Delivery delays may occur during peak seasons, pre-order periods, or carrier-related issues.

Lost or Stolen Packages

Once an order is marked delivered by the carrier, responsibility transfers to the customer.
If a package is lost in transit, email us at syncindrip@gmail.com for assistance.

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3. Terms & Conditions

Last Updated: [Add Date]

Welcome to SINKIN.STORE (the “Site”). By accessing or purchasing from this Site, you agree to the following Terms & Conditions. Please read them carefully.

General Use
   •    This Site and all content are owned and operated by SINKIN.
   •    You agree not to misuse, copy, or resell any content, designs, images, or brand assets.

Purchases & Payments
   •    By placing an order, you confirm that all information provided (billing, shipping, identity) is accurate.
   •    We reserve the right to refuse or cancel orders suspected of fraud or abuse.

Product Information
   •    Colors and textures may vary slightly due to screen calibration.
   •    Limited releases and pre-orders are subject to production timelines.

Liability
   •    SINKIN is not responsible for user error in size selection, incorrect addresses, or misuse of products.
   •    The Site is provided “as-is” without warranties of any kind.

Intellectual Property

All graphics, logos, images, text, and designs are property of SINKIN and may not be reproduced without permission.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Site confirms your acceptance of changes.

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4. Privacy Policy

Last Updated: [Add Date]

Your privacy and trust matter to us. This policy explains how SINKIN.STORE collects, uses, and protects your personal information.

Information We Collect

We may collect:
   •    Name
   •    Email
   •    Phone number
   •    Billing & shipping address
   •    Payment information (processed securely via third-party processors)
   •    Site interaction data (cookies, analytics, device info)

How Your Data Is Used

We use your information to:
   •    Process and fulfill orders
   •    Provide customer support
   •    Send updates and promotional material (only with your consent)
   •    Improve our website functionality and performance
   •    Prevent fraud and maintain security

Sharing Your Data

We do not sell customer data.
Data may be shared with trusted third-party partners only for:
   •    Payment processing
   •    Shipping and fulfillment
   •    Website analytics & security

Your Rights

You may:
   •    Request deletion of your data
   •    Request a copy of the information we store
   •    Opt out of marketing emails at any time

Cookies

We use cookies for:
   •    Site performance
   •    Shopping cart functionality
   •    Analytics
You may disable cookies, but some site features may be limited.

Data Security

We use secure, encrypted connections and industry-level protections to safeguard your information.

Contact

For privacy questions, contact: syncindrip@gmail.com